Leader Services is pleased to announce the addition of Carol Nolan as our newest Washington state account manager.

Article date: June 10, 2014

Leader Services is pleased to announce the addition of Carol Nolan as our newest Washington state account manager. In this role, Carol will manage all aspects of Leader's Medicaid reimbursement services for the state of Washington.

Carol previously served as the Program Manager of Medicaid Reimbursement in Special Education for the Office of Superintendent of Public Instruction (OSPI) in Washington State for 13 years. In this role, she wrote the first request for proposal (RFP) when Washington made the decision to bring in an experienced firm to help implement new Medicaid billing changes. Leader was selected as the vendor and began working closely with Carol to provide the software solution that the state requested.

Carol was instrumental in publishing one of the first national surveys of all State Medicaid and Education agencies relative to practices in school-based health care services for children in special education, which subsequently resulted in her being asked to join the small core group that founded the N.A.M.E. (National Alliance for Medicaid in Education).

After Carol’s retirement from the state position, Leader recruited her to work with our California staff to modify the Medicaid forms that were being used in Washington for use in California, and to help create a training model for that state. After that assignment concluded, Carol retired again.

In early 2014, Leader again approached Carol, looking for a replacement for Linda and Dane Babboni, who planned to retire at the end of March. Carol accepted the position and is once again working with Leader, providing quality account management backed by a wealth of experience in Medicaid procedures for clients in the state of Washington.

Leader Services is a division of LDP Inc., a national provider of Medicaid reimbursement services, custom technology solutions for state education agencies, and specialized software for member organizations. In addition to the Washing office, Leader maintains corporate offices in West Hazleton, PA, with satellite offices throughout California and in Harrisburg PA.